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Info Center » Frequently Asked Questions

General Questions

  1. What is this website for?
  2. Is it really free?
  3. How do I get started?
  4. What else should I know before buying or selling horses or products?
  5. My question isn't here, what now?

Registration

  1. I'm trying to register but it won't accept my phone number?
  2. I filled out the registration form, but it won't let me register.
  3. Is my registration information safe?

Ads and Ad Management

  1. For how long will my ads last?
  2. How many ads can I post?
  3. My ad disappeared, what happened?
  4. I'm trying to post my ad, but it won't accept the price.
  5. What is USD and CND?
  6. Why am I not getting any inquiries about my ad?
  7. How do I renew my ad if the "renew" button isn't available?
  8. How do I know when my ad will expire?
  9. How can I delete my ad?

Photos and Photo Management

  1. What is the advantage of a photo ad?
  2. How many photos can I post?
  3. How do I upload the photo?
  4. I don't see any buttons which allow me to upload a photo.
  5. I click to upload photos but nothing happens.
  6. I'm trying to upload a photo but it won't do it, saying it's too large.
  7. I uploaded a photo and got white stripes on both sides. Why?
  8. I can't upload the photo; will you put it up for me?
  9. How do I know if my photo is online?
  10. How can I change photos after I uploaded them?

Bonus Package Ads

  1. Why, after I post my photo ad, does it bring me to the "bonus package" page?
  2. How do I upgrade a normal ad to a bonus package ad if I didn't buy it right away?
  3. I paid for the bonus package but I want to change pictures, can I do that?



General Questions

What is this website for?
EquineHits is a website where you can buy or sell horses and horse-related products like saddles, tack, trailers, trucks, etc.
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Is it really free?
Yes, all text a ads are free. EquineHits is currently one of the largest horse classified websites in the world to offer free text ads. We charge only a small fee for photo ads if you want more exposure.
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How do I get started?
All you have to do is register, and then you can start posting your ads.
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What else should I know before buying or selling horses or products?
You should beware of possible scam inquiries that flood the internet. We created a scam alert guide that can help you avoid fraudulent deals.
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My question isn't here, what now?
You can fill out and submit our contact form and we'll do our best to answer your question.
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Registration

I'm trying to register but it won't accept my phone number?
Because we keep phone numbers in our database as a 10 digit value, it won't accept any hyphens, periods or parentheses. For example, if your phone number is (208) 555-4754, simply enter 2085554754.
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I filled out the registration form, but it won't let me register.
It might happen if your browser doesn't use "cookies". Please enable "cookies" in your browser. If you're using Internet Explorer, you can do it under Menu » Tools » Internet Options » Privacy. The slider should be set in the "Medium" position or lower.
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Is my registration information safe?
Absolutely. We will not sell, rent, trade or give away your personal information to any individual or company under any circumstances.
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I lost my username and password, what should I do?
You should fill out the password retrieval form, providing the login you create at the registeration. If you don't remember your login, simply enter your horse ID to retrieve your login and password.
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Ads and Ad Management

For how long will my ads last?
Both, horse and product ads last three months with a renewal option.
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How many ads can I post?
As many as you like. Just make sure you don't post product ads in the horse classifieds, or vice versa.
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My ad disappeared, what happened?
If we decide that the posted ad doesn't relate to the category, we reserve the right to remove it. Furthermore, if the posted ad carries offensive content or violates our Terms of Use, we reserve the right to investigate the IP address, Internet Service Provider, location and the identity of the offender in order to take legal actions. The removed ads are non-restorable.
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I'm trying to post my ad, but it won't accept the price.
Your price should contain only numbers, without any commas, spaces, periods or dollar signs. For instance, $1,000 should be entered as 1000.
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What is USD and CND?
USD is the official abbreviation for US dollars. CND is the official abbreviation for Canadian dollars.
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Why am I not getting any inquiries about my ad?
Sometimes inquires may be caught by SPAM filters used on your computer or by your Internet Service Provider. Make sure that you list EquineHits as a safe sender.
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How do I renew my ad if the "renew" button isn't available?
The "renew" button becomes available only 10 days prior the ad expiration date.
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How do I know when my ad will expire?
You will be sent an automatic reminder 10 days before your ad expires.
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How can I delete my ad?
You can delete your ad anytime by clicking on the delete button under your horse ads or products ads. The deleted ads are non-restorable.
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Photos and Photo Management

What is the advantage of a photo ad?
The advantage of a photo ad is that it creates much bigger exposure for your ad.
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How many photos can I post?
You can upload up to 4 photos per horse ad or product ad.
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How do I upload the photo?
Click once on the photo upload button on the ad submission form. It will open a pop-up window with the upload function.
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I don't see any buttons which allow me to upload a photo.
This can happen only in very old browsers. If you use an Internet Explorer version less than 4.0 or Netscape version less than 3.0, you should definitely consider upgrading your browser.
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I click to upload photos but nothing happens.
If you use a pop-up blocking software, it may not allow the upload window to open. Try holding "Ctrl" and clicking on the upload button again. If this doesn't help, read your pop-up blocker manual to allow pop-ups from EquineHits.
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I'm trying to upload a photo but it won't do it, saying it's too large.
Before you upload the photo, make sure your photo is 300Kb or less. You can use photo editing software, like for example Photoshop, to tweak the photo file size.
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I uploaded a photo and got white stripes on both sides. Why?
This happens because our server automatically reformats your photo after it's uploaded. We fit all photos into a 300x200 pixel box. To avoid white stripes your original photo must be 300 pixels wide and 200 pixels high, or proportional dimensions, i.e. 600x400, 900x600 and so on.
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I can't upload the photo; will you put it up for me?
We're sorry, but we don't put up photos manually. We've done everything possible to make the photo upload process as easy as it can get, so if you're still experiencing difficulties, please contact a graphic designer to help you.
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How do I know if my photo is online?
The photos are online instantly after you submit your ad.
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How can I change photos after I uploaded them?
If you posted your ad and want to change photos, simply click on the "edit" button and re-upload the pictures.
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Bonus Package Ads

Why, after I post my photo ad, does it bring me to the "bonus package" page?
We offer this to provide you with bigger exposure for your ad. For only $14.95 your ad can be posted as a bonus package ad, but if you're not interested, you can simply skip that page.
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How do I upgrade a normal ad to a bonus package ad if I didn't buy it right away?
If you would like to upgrade your ad to a bonus package, simply click the "upgrade" button.
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I paid for the bonus package but I want to change pictures, can I do that?
You can do it without any additional charges. The bonus package ads can be modified like the other ads if you click on the "edit" button.
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